City Hall is currently closed for walk-in service. For more information on ongoing city services, please click here.
For the latest information about the ongoing COVID-19 (novel coronavirus) pandemic, click here to visit our dedicated page.

The Council on Aging offers daily programs and activities that are designed to meet the social, nutritional, and health needs of Holyoke’s senior citizens.

In accordance with city-wide policy regarding the potential spread of novel coronavirus (COVID-19), the Holyoke Council on Aging & Senior Center will be closed to visitors until further notice, though office staff is on site Monday through Friday, 8am to 2pm, and there are some ongoing services being provided. Please call before stopping by, at 322-5625. If you call after 2pm, leave a message and a COA staff member will return your call as soon as possible.


Tax Prep Assistance
*Appointments are available now on a first come, first serve basis*

Each year, AARP partners with qualified volunteers to offer the opportunity for seniors to have their taxes done. This year, there are some changes in structure, but appointments will still be offered between February 16 and April 9..

  • Low contact appointments will be offered on Tuesdays, Wednesdays & Fridays, beginning at 8:30am. This requires participants to drop off their documents for scanning, and pick them up the same day.

To make an appointment, please call the Front Desk at 322-5625.


Currently we are offering Grab & Go Lunches & Soup. Items must be reserved ahead by 2pm the day before by calling. Check out our the Calendar & Menu page to see the most current menu and prices.

When we are open fully, lunch is offered daily, Monday through Friday, and is served between 11:30 am and 12 pm. You must schedule lunch at least a day in advance. The price for lunch eaten here is $2.25, taken to-go is $3.00.


Currently, we have limited transportation available, between 8:15pm and 2pm, to most places except salons. Please keep in mind our current Covid related policies:

  • Passenger MUST wear a mask.
  • Medical appointment rides are limited to non-covid related visits. We cannot transport for covid testing at this time.
  • Only 1 passenger is allowed in the vehicle at a time unless an aid is required.
  • All vehicles are cleaned and disinfected after each passenger.

Please give us a call Monday through Thursday, 8am to 2pm, to schedule.

When we are open fully, we have two full-time vehicles on the road between 8:15 am and 3:30 pm Monday through Friday. Take a look at the Transportation Guidelines to see if you qualify before calling to schedule an appointment.


Social Services
Contact us to schedule an appointment with one of our social workers for help with anything ranging from fuel assistance and SNAP applications to housing and hoarding.

We are a site for the Food Bank of Western Mass’s Brown Bag program in which those who qualify to receive a free bag of food once a month. Our distribution day is the 4th Tuesday of every month from 2:15 – 3:15 pm. Download an application here, or call and ask to speak to our social worker, Magdaly Martinez.


Medical Equipment Lending
We have a rotating supply of items that are available for borrow and that we accept a donation. It is best to call ahead to check availability. Items we accept/lend: canes, wheelchairs, transport chairs, walkers, bed rails, shower chairs, transfer benches, unopened packages of adult diapers and others. We do not accept/lend commodes (unless they are brand new, never used), crutches, hospital beds, urinals, etc.


Seasonal Programs:

Tax assistance
(See above for this years details!) During the months of February, March and early April, we offer appointments to have your taxes done with AARP volunteers. Be sure to call as soon as possible as appointments go quickly.

Senior Tax Work-Off Program
The city offers a property tax abatement of $750 to 30 homeowners every year who are willing to volunteer for a certain amount of hours. Check out the tab on the left for more information, or click here.

Senior Farm Share Program
Every year we partner with CISA to provide a farm share program for low-income seniors. The program lasts for 10 weeks, usually beginning in July, and if you are chosen it is just a one time $10 fee. Check out the tab on the left for more information, or click here.

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