Effective January 6, 2022, there will be a mask mandate for all public indoor spaces within the City of Holyoke.

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Any person, group, business, or corporation who is supplied by the public water distribution system shall be required to comply with the following Rules and Regulations established by the Board of Water Commissioners, the governing body created under the Special Acts of the Legislature.  The Board of Water Commissioners reserves the right to final interpretation or variance to these Rules and Regulations. We have outlined the sections below. Please click on the section of interest and download the document.

  1. Section 1 – Definitions and General Provisions
  2. Section 2 – Water Service
  3. Section 3 – Conditions of Service
  4. Section 4 –  Conditions of Construction
  5. Section 5 –  Material Standards
  6. Section 6 –   Construction Standards
  7. Section 7 –  Cross Connection and Backflow Prevention
  8. Section 8 –  Billing and Metering Procedures
  9. Section 9 –  Termination of Water Services
  10. Section 10 – Use of Fire Hydrants
  11. Section 11 – Reservoir Usage
  12. Section 12 – Water Loss Prevention Program
  13. Section 13 – Secondary Meter Program
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