The Holyoke Water Works offers several options to pay your water bill which include pay on-line, pay by mail and pay in person. Payment can be made by cash, check or debit/credit card payment. Holyoke Water Works accepts Visa, MasterCard, and Discover.
For your convenience, the Holyoke Water Works offers on-line payment. Please click on the following link to use this option: http://holyokemawater.billtrust.com You can see your most recent transactions as well as your current and past monthly payments. Take advantage of paying on-line by using our secured Check-free service.
Pay by Mail
Updated Water Bills with Customer Convenience in Mind!
Consumers began receiving new water bills in the mail this June.
Previously, this bill listed standard information such as usage and charges.
The new bill will provide contact information, office hours and key messages for customers to stay informed and updated with the services. The new, more modern bill allows consumers to include both water and sewer checks/stubs in a self-addressed envelope for simple mail-in payments. There is also information displayed on the new bill about a paperless option. This is one of many steps taken to improve our customers’ payment options.
Take a look!
Pay in Person
Payment of water charges can be made in person at the following location:
Holyoke Water Works
20 Commercial Street
Holyoke, MA 01040
Disputing your Bill
If for any reason you believe your bill is incorrect, you may dispute your water charges by calling a customer service representative at 413-536-0442. In the event our customer service representative cannot resolve your dispute, you may request a hearing in writing before the Board of Water Commissioners. Your dispute will be discussed at a regular public meeting of the Board. A decision will be rendered and formal written notice issued within thirty (30) days of the hearing. Any ensuing interest charges that accrue during the period your dispute is under consideration by the Board will be credited.
All charges or bills are due and payable upon receipt. Charges will be considered delinquent if not paid within forty-five (45) days from the billing date listed on the bill. Charges remaining unpaid after such due date shall be subject to an interest charge at an annual rate of 14% under the provisions of Massachusetts General Law Chapter 40, Section 21E and the City of Holyoke Late Payment Ordinance. Payment must be received by the Holyoke Water Works before the past due date.
Shut Off for Non-Payment of Charges
Water service may be terminated to a delinquent account if payment is not made within thirty (30) days from the issuance of a final payment notice. In addition to this provision, the Holyoke Water Works may charge a water shut-off/turn-on fee of One Hundred ($100) dollars and final notice and demand fee of fifty ($50) dollars, independent of the actual or physical termination of water service.