City Hall is now open to the public.

For the latest information about  COVID-19 (novel coronavirus) Recovery, click here to visit our dedicated page.

Tax Collector

Contact

Debra Haslam
Acting Tax Collector

City Hall
Room 13
Monday - Friday:
8:30 am to 4:30 pm

 

Any questions about tax bills should be emailed to haslamd@holyoke.org or call 413-322-5530 and any assessment or exemption questions should be emailed to duludet@holyoke.org or call 413-322-5550.

As our office is closed to the public, we are encouraging everyone to utilize one of our multiple options of payments available for your convenience: online, mail, or at our dropbox (located outside the parking deck at city hall) with a check.

To pay any real estate, personal property, and current excise tax bills online go to https://epay.cityhallsystems.com/

For paying outstanding excise bills and parking tickets please go to https://www.kelleyryan.com/epay


Our office is committed to serving our customers. We extend professional and courteous customer service to the members of our community. We will answer all inquiries to the best of our ability and provide up to date information.

All transactions are posted, recorded and deposited daily. Along with the collection of taxes, our office handles the issuance of municipal lien certificates and parking ticket payments and hearing requests.

The Collector of Taxes is responsible for the collecting of the city's real estate, personal property, and motor vehicle excise taxes. All necessary steps required by Massachusetts General Law will be taken to collect on all past due accounts.

 

To pay current Real Estate, Personal Property and Excise:
To pay Excise in Warrant and Non-renewable status and Parking tickets:

 

To pay bills over the phone please call 508-381-5455

 

Credit Card Fee Schedule (includes online payment)

Visa/Mastercard/American Express/Discover Credit Cards

REMOTE Processing fee (credit) phone orders greater of $1.00 or 2.95%
REMOTE Processing fee (eChecks) phone orders NO FEE

American Express/Visa/Mastercard/Discover Credit Cards

IN PERSON Processing Fee (Debit) $1.50
IN PERSON Processing Fee (Credit) greater of $1.50 or 2.49%
Close window