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Tax Collector

Contact

City Hall
Room 13
Monday - Friday:
8:30 am to 4:30 pm

 

NOTICE TO TAXPAYERS

 

Important information Regarding Your Tax Bill

Under “An Act to Address Challenges Faced by Municipalities and State Authorities Resulting From COVID-19,” Chapter 53 of the Acts of 2020, the City of Holyoke has adopted local options to extend due dates for real and personal property tax payments and applications for exemptions and a waiver of interest on certain municipal tax and other bills paid by June 30, 2020. See below.

  1. The due date of your real and personal property tax bill has been extended to June 1, 2020. June 1, 2020 is the new due date even if the due date for payment on your previously mailed tax bill is May 1, 2020.
  2. The due date for applications for property tax exemptions has also been extended to June 1, 2020. June 1, 2020 is the new due date even if the due date for applications on your previously mailed tax bill is April 1, 2020.

This extension applies to applications for the exemptions listed in the third paragraph of G.L. c. 59, § 59, including exemptions under clauses 17, 17C, 17C1/2 and 17D (seniors, surviving spouses, minor children of deceased parent); 18 (financial hardship – activated military, age and infirmity); 22, 22A, 22B, 22C, 22D, 22E, 22F and 22H (veterans, surviving spouses and surviving parents); 37 and 37A (blind persons); 41, 41B, 41C and 41C1/2 (seniors); 42 and 43 (surviving spouse and minor children of firefighter/police officer killed in line of duty); 52 (certain eligible seniors); 53 (certain eligible properties with septic systems); 56 (National Guard and reservists on active duty in foreign countries); and 57 (local option tax rebates). This extension also automatically applies to applications for residential exemptions under G.L. c. 59, § 5C, for small commercial exemptions under G.L. c. 59, § 5I and for deferrals under G.L. c. 59, § 5, clauses 41A (seniors) and 18A (poverty or financial hardship due to change to active military).

  1. The city has also voted to waive interest and other penalty for late payment of any excise, tax, betterment assessment or apportionment thereof, water rate or annual sewer use or other charge added to a tax for any payments with a due date on or after March 10, 2020 where payment is made late but before June 30, 2020. This applies to late payments of bills that have a due date of March 10, 2020 or after, when such bills are paid late but paid on or before June 30. This waiver of interest does not apply to bills with due dates before March 10, 2020 or if the bill is not paid by June 30.

NOTE - If the municipal offices are closed on the June 1, 2020 extended due date for tax payments or filing of exemption applications as a result of the outbreak of the 2019 novel coronavirus or the declaration of a state of emergency issued by the governor on March 10, 2020, the due dates for tax payments and applications for exemptions are not extended – they will be due on June 1, 2020 even if the municipal offices are closed. (See section 10(b) of the Act.)

Any questions about tax bills should be emailed to jackowskik@holyoke.org or call 413-322-5530 and any assessment or exemption questions should be emailed to duludet@holyoke.org or call 413-322-5550.

As our office is closed to the public, we are encouraging everyone to utilize one of our multiple options of payments available for your convenience: online, mail, or at our dropbox (located outside the parking deck at city hall) with a check.

To pay any real estate, personal property, and current excise tax bills online go to https://epay.cityhallsystems.com/

For paying outstanding excise bills and parking tickets please go to https://www.kelleyryan.com/epay


Our office is committed to serving our customers. We extend professional and courteous customer service to the members of our community. We will answer all inquiries to the best of our ability and provide up to date information.

All transactions are posted, recorded and deposited daily. Along with the collection of taxes, our office handles the issuance of municipal lien certificates and parking ticket payments and hearing requests.

The Collector of Taxes is responsible for the collecting of the city's real estate, personal property, and motor vehicle excise taxes. All necessary steps required by Massachusetts General Law will be taken to collect on all past due accounts.

 

To pay current Real Estate, Personal Property and Excise:
To pay Excise in Warrant and Non-renewable status and Parking tickets:

 

To pay bills over the phone please call 508-381-5455

 

Credit Card Fee Schedule (includes online payment)

Visa/Mastercard/American Express/Discover Credit Cards

REMOTE Processing fee (credit) phone orders greater of $1.00 or 2.95%
REMOTE Processing fee (eChecks) phone orders NO FEE

American Express/Visa/Mastercard/Discover Credit Cards

IN PERSON Processing Fee (Debit) $1.50
IN PERSON Processing Fee (Credit) greater of $1.50 or 2.49%
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