Tax Collector

Welcome!

Our office is committed to serving our customers. We extend professional and courteous customer service to the members of our community. We will answer all inquiries to the best of our ability and provide up to date information.

All transactions are posted, recorded and deposited daily. Along with the collection of taxes, our office handles the issuance of municipal lien certificates and parking ticket payments and hearing requests.

The Collector of Taxes is responsible for the collecting of the city's real estate, personal property, and motor vehicle excise taxes. All necessary steps required by Massachusetts General Law will be taken to collect on all past due accounts.

 We accept cash, checks and debit/credit cards as forms of payment.

 Credit Card Fee Schedule

Visa/Mastercard/Discover Credit Cards

Transaction amount Fee
0.01 - 100.00 $2.00
100.01 - 200.00 $4.00
200.01 - 300.00 $6.00
300.01 - 400.00 $8.00
400.01 - 500.00 $10.00

Amounts over 500.00 are 2% of the total

All debit card transactions are $0.75

David Guzman - Collector of Taxes

(413) 322-5530

guzmand@holyoke.org

Debbie Haslam - Deputy Collector

(413) 322-5530

haslamd@holyoke.org

Yaritza Rivera - Collections Clerk

(413) 322-5530

riveray@holyoke.org

Fernando Rodriguez - Head Clerk

(413) 322-5530

rodriguezf@holyoke.org

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Holyoke Property Owners You may now manage and access your City of Holyoke tax accounts online at your convenience. It’s easy, safe, and secure!

 

  • View your bill, review payment history & download/print bills online at anytime 
  • Avoid late payments by enrolling in Auto-Pay -Go Paperless!
  • Sign up to receive your tax bills via email -Receive an email confirmation of payment 
  • E-Check is less than the cost of a stamp
 
Have more questions? Download our Frequently Asked Questions.
 
Sign Up Today!

Payments Accepted

Electronic checks using a checking or savings account or the following card types are accepted for payment. -Master Card, Visa, Discover, American Express

 

Convenience Fees

Online payments will incur a convenience fee. City of Holyoke receives only your bill payment amount. Convenience fees cover various administrative costs associated with accepting payments and are non-refundable. -The convenience fee when using a Credit Card is a percentage rate fee of up to 2.95% with a minimum charge of $1.00 -The convenience fee when using an E-Check will be $.40 The convenience fee amount is automatically calculated and is shown on the payment page before you submit your payment for processing. Convenience fees will appear as a separate charge from the bill amount on your credit card or bank statement.

 

 

 

 

 

If you need help using online bill pay or you have a question about your account, please call (413) 322-5530 or send email to guzmand@holyoke.org. If there is an error in the Credit Card charge, please contact Invoice Cloud at (877) 256-8330 x2700

All information for Real Estate and Personal Property originates from the Board of Assessors and it is the Assessor’s office that commits to the Collector of Taxes to collect those monies for the City of Holyoke. It is the responsibility of the property owner to make sure their taxes are paid timely.

  • Refunds are processed at the end of the Fiscal Year.
  • Preliminary bills include the first and second quarters of the tax year and are based on approximately 50% of the previous tax year’s total tax.
  • Actual tax bills include the third and fourth quarters of the tax year and are based on assessed value once the tax rate is set.
  • Any outstanding balance left on tax after 30 days from the 4th Q due date will be subject to interest and a $15.00 demand fee.  

 

 

Tax Rate (per $1000)

Residential……………………$19.04

Commercial…………………..$39.74

 

 

Payment Schedule

Current Fiscal Year is 2014

(July 1, 2013-June 30, 2014)

 

1st Q: July-September, Due 08/01/2013

2nd Q: October-December, Due 11/01/2013

3rd Q: January-March, Due 02/03/2014

4th Q: April-June, Due 05/01/2014

 

 

  

Properties in Tax Title

When a real estate tax is uncollected by the Tax Collector, an Instrument of Taking is recorded at the Registry of Deeds. That instrument effectively places a lien on the property on which the tax is unpaid and the amount of the tax is certified to the Treasurer by the Tax Collector and becomes a Tax Title account.  It then becomes the responsibility of the Treasurer to collect payment of the delinquent tax or foreclose on the property.  If the tax is not paid within six months a Petition to Foreclose is filed in Land Court. A list of property owners (owner of record as of January 1 and subsequent owner), parcel identification, and amount of the unpaid taxes is submitted to the newspaper. Advertisement fees are applied to the delinquent tax amount, which also needs to be paid by the owner.

Motor Vehicle Excise Tax Frequently Asked Questions

 

What is Excise and Who Gets it?

Excise tax on motor vehicles is an annual tax for the privilege of registration. Every motor vehicle and trailer registered in Massachusetts is subject to excise tax unless expressly exempted. Registering a motor vehicle automatically triggers an excise tax. The city or town where the vehicle is principally garaged levies the excise annually. The Registry of Motor Vehicles prepares data for excise bills according to the information on the motor vehicle registration and sends it to the City or Town. Cities and Towns then prepare bills based on the excise data provided by the Registry of Motor vehicles. Anyone with Massachusetts plates registered in their name gets a bill every year for as long as the plates are active in the RMV’s system.

 

How Much is it ?

The excise tax rate is $25.00 per thousand. This is the standard for the entire Commonwealth. The valuation is based on the rates set by the state and are assessed according to manufacturer’s list price. This taxable value is adjusted each year according to the following schedule:

 

  • Year prior to model year:  50% of manufacturer’s list price
  • Model year:  90%
  • Second year:  60%
  • Third year:  40%
  • Fourth year:  25%
  • Fifth year and each year thereafter:  10%
 

When Are They Due?

Payments are due 30 days from the issue date. A person who does not receive a bill is still liable for the excise tax. Therefore, it is important to keep the Registry of Motor Vehicles and the Post Office informed of current name and address so that the excise tax bill can be delivered promptly.

 

What Are the Late Fees?

If an excise is not paid within 30 days from the date of issue a demand bill is sent. The charge for a demand bill is $15.00. Interest accrues on the overdue bill from the day after the due date until payment is received. The interest rate on excise is 12%. If the demand bill is not paid within 14 days, the collector may issue a warrant to the deputy tax collector. The deputy tax collector sends the warrant notice to the taxpayer with an additional fee of $22.00. If payment is still not received, the deputy will deliver a service warrant with an additional fee of $17.00. All bills will clearly state the interest and penalty charges.

 

What Happens if They Are Not Paid?

If the service warrant demanding final payment is not paid, the deputy collector may then notify the Registry of Motor Vehicles of such non-payment. The Registry will then mark the individual’s registration preventing the renewal of the motor vehicle registration and the owner’s driver’s license. The taxpayer will then be assessed a $20.00 mark fee in addition to all other penalties and interest. It is the policy of the City of Holyoke to NOT release any marked bill until ALL OUTSTANDING delinquent excise tax bills for a taxpayer are PAID IN FULL. Once full payment is made, the City will call to electronically clear the mark. This will enable the motorist to return to the Registry and renew his/her license or registration.

 

What if I Don’t Have the Car Anymore?

If you receive an excise tax for a vehicle you no longer own, you may qualify for an abatement, or adjustment, on the bill, but you must provide proof that you no longer own the car AND proof of the registration cancellation or transfer. Any required documentation must be presented to the Assessor’s office to receive an abatement.

If any of the situations listed below apply to an excise tax billed in your name, please supply applicable documents to the Assessor’s office. You can call their office if you need more information, (413) 322-5550.

 

If the motor vehicle has been:

  • Sold or Traded – Bill of Sale AND plate return receipt or new registration if plates were transferred

  • Stolen or Total Loss – Police report or insurance settlement letter AND plate return receipt, affidavit of lost or stolen plates from RMV (form C-19), or new registration if plates were transferred

  • Repossessed – Notice from lien holder AND plate return receipt, form C-19, or new registration if plates were transferred

  • Junked – Receipt from junk yard AND plate return receipt, form C-19, or new registration if plates were transferred

  • Returned to dealer (lemon law) – Letter from dealer certifying return AND plate return receipt or new registration if plates were transferred

  • Moved from Holyoke before Jan. 1 of tax year – Proof of residency prior to Jan. 1 of tax year (e.g. utility bill, lease) AND proof of notifying RMV of move before Jan. 1.

  • Moved Out of State – Date of move AND registration from new state 

 

You know sometimes the little things can really ruin your day. Like spilling coffee down your shirt, or getting a Parking Ticket…

 

So what can I do?

 

  1. Pay the ticket

    Parking tickets can be paid in our office or through the mail. A $5.00 surcharge is automatically applied to an outstanding ticket after 21 days. If it remains unpaid, a $15.00 notice fee will be applied and it will eventually lead to a $20.00 marking fee from the Registry of Motor Vehicles, which will prevent license and registration renewals.

     
    NOTE: We are working towards an online payment system. Stay tuned!

     

  2. Or…have a chance to have your say.

    Parking tickets may be appealed by filling out an Appeal_Form. Hearings are held once a month. If you fail to appear for your scheduled hearing, you forfeit your right to appeal and must pay the original fine. You can choose to have your appeal read by the hearings officer if you cannot come in for the scheduled hearing, and you will be notified of the hearings officer’s decision by phone or mail.

 

**The Hearings officer’s decision on appeals is final**

A Municipal Lien Certificate is a legal document issued by the town treasurer and states the amount of property taxes that are assessed against a particular piece of property. This also includes any water charges owed on the property.  Whenever someone buys property or refinances, a Municipal Lien Certificate is routinely recorded along with the new deed or mortgage.  By recording a Municipal Lien Certificate, the property owner’s liability for unpaid taxes is limited to those listed on the certificate.  If the town discovers afterwards that more taxes are owed, the new property owner is not liable for them.  

 

These documents are usually requested by law offices in preparation of a refinance or sale of a property. Each request should include a property description, parcel number and a self addressed, stamped envelope.

 

The fees are as follows:

1-3 family residential parcel – $50
4 or more family residential parcel – $100
Commercial parcel- $125
Mix use parcel- $125

Request for service in fewer than 7-10 business days will require the
payment of a Rush Fee of $25 per certificate

Department Head

David Guzman

David Guzman

Collector of Taxes

Office Address

City Hall
536 Dwight Street
Room 6
Holyoke, MA 01040 Map

Contact Info

Collector of Taxes

(413) 322-5530

(413) 322-5531 (fax)

guzmand@holyoke.org

Office Hours

Monday - Friday
8:30 - 4:30 pm

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Posted on November 15, 2012 by