City Hall is closed to the public due to the declared State of Emergency until further notice. For more information on ongoing city services, please click here.
For the latest information about the ongoing COVID-19 (novel coronavirus) pandemic, click here to visit our dedicated page.
Heritage Street is now one-way click here for more information 

Coronavirus Response

Frequently Asked Questions

We are in PHASE 1: START

Opened May 18:

Opened May 25

No, the Board of Health does not have any ability to provide tests or to prioritize testing. You must contact a health care provider or a private testing site. They will test if you meet the current criteria for testing.

Massachusetts has developed an online tool to help residents assess their symptoms and find the right care. Access the free tool at buoy.com/mass.

“The idea is to increase social distancing in order to slow the spread of the virus, so that you don’t get a huge spike in the number of people getting sick all at once. If that were to happen, there wouldn’t be enough hospital beds or mechanical ventilators for everyone who needs them, and the U.S. hospital system would be overwhelmed.” From NPR

“Social distancing is deliberately increasing the physical space between people to avoid spreading illness. Staying at least six feet away from other people lessens your chances of catching COVID-19.

Other examples of social distancing that allow you to avoid larger crowds or crowded spaces are:

  • Working from home instead of at the office
  • Closing schools or switching to online classes
  • Visiting loved ones by electronic devices instead of in person
  • Cancelling or postponing conferences and large meetings”

From Johns Hopkins Health

PPE Donations can be delivered to the main entrance of Holyoke Medical Center, Monday – Friday, 8 a.m. – 6 p.m. If you call 413.534.2500 when you arrive, a team member will go out to your car to collect the donation from you. Learn more

Massachusetts has launched a website for volunteers and donations of personal protective equipment (PPE) to support the Covid-19 response.  You can view the opportunities HERE.

Students will be able to pick up breakfast and lunch at the front doors of Donahue, Holyoke High School North, Kelly, Lawrence, and Sullivan Schools from 8:30 a.m. to 12:30 p.m.

Kate’s Kitchen is providing to-go meals in the parking lot of 56 Cabot Street, Holyoke from 12:00 – 2:00 pm and Margaret’s Pantry is available by appointment by calling Brenda at 413-536-9109 Ext. 119.

No, HG&E has developed a comprehensive pandemic plan which will ensure service to all customers throughout this tumultuous time.

HG&E is closed to the public but has several convenient communication channels that do not require a visit to the office. Please visit www.hged.com for the most up-to-date information related to HG&E

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