Usage and Privacy

Comments or questions about this Web site may be directed to:
or by contacting us in writing at: City of Holyoke Gas & Electric Dept., 1 Canal Street, Holyoke, MA  01040 

Your use of this website is subject to the conditions and qualifications described below.
By using this website, you agree to accept such conditions and qualifications: 

No Warranties; Limitation of Liability: 
This website includes information, documents, and materials (collectively, the “contents”) that are subject to change without notice. The City of Holyoke (The City) expressly disclaims any obligation to keep contents up to date or free of errors or viruses, or to maintain uninterrupted access to this website. This website (including all contents) is provided “AS IS.” Users of this website should understand that all contents have been electronically converted from the media from which originals were produced. The City has not tested or verified the accuracy or completeness of the conversion process. The City assumes no responsibility for errors or omissions in any contents, including contents that are referenced by or linked (by hypertext links) to third party websites. The City makes no representations or warranties of any kind whatsoever for the contents or third party websites or for any products or services mentioned or offered in the Contents or in third party websites. The City disclaims any express or implied warranties related to the use of this website (including all contents and third party Websites), including, without limitation, merchantability, suitability, non-infringement, or fitness for any particular purpose. The City shall not be liable for any errors contained herein or for any damages whatsoever arising out of or related to the use of this website (including all contents), including, without limitation, direct, indirect, incidental, special, consequential, or punitive damages, whether under a contract, tort, or any other theory of liability, even if the advisor is aware of the possibility of such errors or damages.

Any information sent to The City via e-mail or through the Web site is not secure and is done so on a non-confidential basis. Viewing or transmission of information from this Web site does not create an advisory relationship between you and The City, nor is it intended to do so. The transmission of the Web site, in part or in whole, and/or any communication with us via Internet this site does not constitute or create an advisory relationship between The City and any recipients.

At certain places on this Web site, live “links” to other internet addresses can be accessed. Such external internet addresses contain information created, published, maintained, or otherwise posted by institutions or organizations independent of The City. We do not endorse, approve, certify, or control these external internet addresses and do not guarantee the accuracy, completeness, timeliness, or correct sequencing of information located at such addresses. Use of any information obtained from such addresses is voluntary, and reliance on it should be undertaken after an independent review of its accuracy, completeness, and timeliness. Reference therein to any specific commercial product, process or service by trade name, trademark, service mark, manufacturer, or otherwise does not constitute or imply endorsement or recommendation by The City.

The only personal information we will obtain from you when you visit our site is the information you voluntarily provide.  Example may include providing an e-mail address when contacting us.  We do not sell or disclose any non-public information for marketing purposes outside The City.  

You can visit us on the World Wide Web without telling us who you are or revealing any information about yourself, including your e-mail address.  In this case, our Web servers collect the name of the domain you used to access the Internet, such as or, and the Web site you came from.  Should you search our site, we gather the responses to help us organize and provide you with access to requested information.   

This information is used by us to measure how our Web site is viewed (average number of visits, time of day site accessed, referring domain, how long an average visit is, and other statistics about visitors to our web site in general).  We may use this data to monitor site performance and to make the site easier and more convenient to our users.  We also may aggregate statistics that we gather about our visitor.  Again, these statistics will not include any personal information that identifies individuals, unless you have agreed to receive personally tailored information. The City reserves the right to change the Internet privacy policy at any time by posting changes to this page. 

Copyright disclosure: 
Copyright 2008(C), Reproduction, distribution, republication, and/or retransmission of material contained within (website, presentation, newsletter, etc) is prohibited unless the prior written permission of The City has been obtained. You may contact The City to get permission by calling the phone number provided on the page.

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Last Updated on February 13, 2013 by