City Hall is closed to the public due to the declared State of Emergency until further notice. For More information on ongoing city services, please click here.
For the latest information about the ongoing COVID-19 (novel coronavirus) pandemic, click here to visit our dedicated page.

FAQ Topic: Covid-19 FAQ's

What’s open in Massachusetts Phase 1

We are in PHASE 1: START Opened May 18: Essential Businesses & Services Construction  Manufacturing Outdoor Spaces Places of Worship Limited Health and Human services will begin to reopen – details here Opened May 25 Beaches, with activity restrictions Car Washes Drive-in Movie Theaters Hair Salons and Barbershops Laboratories Libraries, curbside only Office Spaces (employers … Continued

I have extra PPE, where can I donate?

PPE Donations can be delivered to the main entrance of Holyoke Medical Center, Monday – Friday, 8 a.m. – 6 p.m. If you call 413.534.2500 when you arrive, a team member will go out to your car to collect the donation from you. Learn more Massachusetts has launched a website for volunteers and donations of … Continued

Where can I find meals?

Students will be able to pick up breakfast and lunch at the front doors of Donahue, Holyoke High School North, Kelly, Lawrence, and Sullivan Schools from 8:30 a.m. to 12:30 p.m. Kate’s Kitchen is providing to-go meals in the parking lot of 56 Cabot Street, Holyoke from 12:00 – 2:00 pm and Margaret’s Pantry is … Continued

Should I be worried about my utilities during this crisis?

No, HG&E has developed a comprehensive pandemic plan which will ensure service to all customers throughout this tumultuous time. HG&E is closed to the public but has several convenient communication channels that do not require a visit to the office. Please visit for the most up-to-date information related to HG&E

What is “Flattening the Curve”?

“The idea is to increase social distancing in order to slow the spread of the virus, so that you don’t get a huge spike in the number of people getting sick all at once. If that were to happen, there wouldn’t be enough hospital beds or mechanical ventilators for everyone who needs them, and the … Continued

What is Social Distancing

“Social distancing is deliberately increasing the physical space between people to avoid spreading illness. Staying at least six feet away from other people lessens your chances of catching COVID-19. Other examples of social distancing that allow you to avoid larger crowds or crowded spaces are: Working from home instead of at the office Closing schools … Continued

What do I do if I am sick?

Massachusetts has developed an online tool to help residents assess their symptoms and find the right care. Access the free tool at

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