The Department of Veterans' Services assists veterans in the community learn about, apply for, and in some cases, receive benefits by furnishing information, advice and assistance to veterans and their dependents enabling them to procure the benefits to which they are or may be entitled relative to employment, vocational, or other educational opportunities, hospitalization, medical care, pensions and other veteran benefits. Veterans Services also helps veterans and dependents apply for a range of other programs including VA, Social Security, and SNAP (Supplemental Nutrition Assistance Program) benefits.
Veterans Bill of Rights
M.G.L. ch. 115 and 108 CMR (Code of Massachusetts Regulations)
You have a right to:
- File a written application for veterans' benefits at any time. You can insist upon this right, even if told that you are not eligible. 108 CMR 4:02 (1)
- Receive assistance from your local veterans' agent in completing your application (M.G.L. ch. 115, s. 3)
- Receive a full explanation of the services and benefits available under M.G.L. ch. 115, as well as other available benefits
- Receive a written notice and explanation of the approval or denial of your application for benefits (108 CMR 8.02)
- Be treated with dignity and respect and to receive accurate, courteous, and timely service
- Appeal and request a hearing if you disagree with any action taken in your case [108 CMR 8.07(1)]
- Expect confidentiality; personal information will not be collected or used except for the purpose of determining your eligibility for benefits (M.G.L. ch. 40, s.51)
- Receive fair and equal treatment without regard to sex, race, religion, handicap, ethnicity, or national origin (M.G.L. ch. 151B, s.3)
- Preference in public employment (M.G.L. ch.31, s.12, 26, 28 and ch. 41, s.112.)
Housing and Relocation
Online Resource Link: https://www.inmyarea.com/military/westover-air-reserve-base
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To be eligible for veterans’ benefits, one must be a “veteran” or a dependent of a “veteran” under M.G.L. c. 4, sec. 7, cl. 43rd as amended by the Acts of 2005, ch. 130.
Veterans, dependents of Veterans, and survivors of Veterans of any of the following wars or campaigns may be eligible to receive benefits and/or services provided by Federal or State statues:
World War I April 6, 1917 – November 11, 1918 90 days service of which one day was wartime
World War II September 16, 1940 – December 31, 1946 90 days service of which one day was wartime
Korean War June 25, 1950 – January 31, 1955 90 days service of which one day was wartime
Vietnam War, Part 1 February 1, 1954 – August 4, 1964 Served at least 180 days active duty
Vietnam War, Part 2 August 5, 1964 – May 7, 1975 90 days service of which one day was wartime
Lebanon August 25, 1982 – Date to be determined 90 days service one day of which was wartime Campaign Medal required
Grenada October 25, 1983 – December 1983 90 days service one day of which was wartime Campaign Medal required
- Panama December 20, 1989 – January 31, 1990 90 days service one day of which was wartime Campaign Medal required
- Persian Gulf War August 2, 1990 – Date to be determined 90 days service one day of which was wartime
Not considered a Veteran:
- Active service in the armed forces as used in this clause shall not include active duty for training in the army or air National Guard or active duty for training as a reservist in the armed forces of the United States.
Chapter four, section seven, clause forty-third M.G.L.
Veteran Services agents assist veterans and their dependents in filing for all benefits to which they may be entitled including but not limited to:
- Burial Benefits
- College Planning
- VA Home Loans
- Widow’s Death Pension
- Survivor Benefits
- Medical Reimbursements
- Housing Assistance
- State Bonuses
- Career Direction
- Military Record Retrieval
- State & Federal Cemetery Applications
- Disability Compensation
- Property Tax Abatement Disabled Veterans
In addition to filing claims, our agents assist veterans and their dependents by providing information and referral where needed to help navigate the complex federal government system. Assistance is also provided for shelter and subsistence for homeless veterans.
A summary of Veterans’ benefits are found in the following links:
- Mass VetsAdvisor: https://massvetsadvisor.org/
- Burials are free for eligible veterans in the state cemeteries. Applications may be obtained in our office. We are burial agents for veterans without sufficient funds under Ch 115 laws
- Hospital/Medical/Fuel – Hospital, doctor bills and co-payments as well as fuel assistance are also available
- Employment – Veterans have a representative at their local one stop career center
- Careerpoint (413) 532-4900 Ask for the Veteran’s representative for opportunities, training, and funds available
- College Planning Guide
- Disabled American Veterans
- Veteranos Discapacitados de America (DAV)
- Hoja de Informacion de los beneficios
- Discharge Records
- Education Benefits
- Flag Etiquette
- Fuel Assistance
- MA Real Estate Abatement – Disabled Veterans
- suicide_hotline_pdf– 1-800-273-TALK
- Returning Iraqi Veterans
- Welcome Home Bonus
- VA Healthcare
- Vet Centers
There are many charity organizations which help Veterans.
These charitable organizations can provide advocacy, emergency assistance, grants, counseling, and other types of direct and indirect support. Below is a listing of some of the charities we recommend.
Veteran Charities ICA Certified (Ind.Charities of America)
*Not Certified by ICA
Project New Hope Link
Holyoke Soldier’s Memorial Commission Link
Friends of the Holyoke War Memorial Building Inc.
Friends of the Holyoke War Memorial Inc. is a 501(c)(3) non-profit organization dedicated to maintaining, protecting and improving the War Memorial Building and all Veteran Memorials in the City of Holyoke. The Friends of the Holyoke War Memorial are committed to raising funds for this purpose by seeking gifts, bequests and grants that support mission-related programs and services.
Friends Link: https://soldiersmemorialcommission.org/donate
310 Appleton Street Holyoke MA, 01040 Map
(413) 534-2339 (fax)
8:30 am - 4:30 pm
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Posted on December 27, 2012 by Randy Malek