Holyoke Announces Mobile Application for Residents to Report Text Size
Event takes place on October 24, 2013 at 11:00 AM
Mayor's Office, Holyoke City Hall, Holyoke, MA 01040
Mayor Alex Morse will be joined by various Department Heads to announce a new program that will allow residents to report quality-of-life issues and request City of Holyoke services through an online and mobile interface. The announcement will take place on Thursday, October 24 at 11AM in the Mayor’s Office. Powered by SeeClickFix, the place-based reporting platform allows residents to document neighborhood concerns and improvements alike, ranging from litter and recycling, to streets and sidewalks to malfunctioning traffic signals.
“I could not be more excited about launching this new initiative,” Mayor Alex Morse said. “This mobile application will not only ensure clear communication between the City of Holyoke and its taxpayers, but it will also encourage residents to take ownership of their community.”
With the online and mobile reporting platform, residents can report quality-of-life concerns through service request categories via the City of Holyoke website, mobile applications (iPhone, Android), Facebook App, and SeeClickFix.com. When submitting issues via mobile app, for example, residents can provide locational, descriptive, and photographic information as they see the issue in real time. Once the resident submits an issue, the reporter, officials from City of Holyoke, and anyone ‘watching’ the area will receive an alert. The City of Holyoke can then acknowledge the service request, route it to the proper department, and update the request—and residents following the issue—once it’s been resolved.
The partnership allows residents to report community issues, as well as view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests—not just the ones they report.
“We are optimistic that this mobile application will not only benefit the residents of Holyoke, but also the Departments that serve them,” said DPW Superintendent William Fuqua. “This will allow for greater accountability, and provide an easier way to manage the many requests our departments receive on a daily basis.”
SeeClickFix allows citizens anywhere in the world to report and monitor non-emergency community issues ranging from potholes and planted trees to garbage and graffiti. Launched in 2008, it empowers citizens, community groups, media organizations, and governments to work together and improve their neighborhoods. Through mobile web, web, iPhone and Android apps, the SeeClickFix platform is the most widely distributed citizen-reporting tool in the country. SeeClickFix supports the Open311 standard that promotes improved communication between local municipalities and the citizens they serve. The platform is fun and easy to use for citizens while being inexpensive and easily adaptable for governments. Over 60 percent of issues reported on SeeClickFix are ultimately resolved. For more information or to report an issue, visit www.seeclickfix.com.
Posted on October 23, 2013 by cityadmin